Friday, December 11, 2009

Need to vent....

As some of you may know my Internet company decided that sometime on Wednesday or early Thursday morning that they would be updating our email. Merge the old email with the new email and make it "BETTER". Of course there would be no changes, no worries and nothing to due on my end. I received an email on the 8th concerning this change. Well its early Saturday morning....very early and I still don't have my email up and working.

After several phone calls to the company for several days they continue to state it is merging and is backed up. Ya think!!! But have no fear you will receive your emails and oh by the way your email will be changing. Well I have to say... when I ever heard that I just lost it. My New England Italian temper came out. The gentleman on the other end had no idea what was about to hit him. The poor thing....

First I stated the obvious, how could a company make such a change during the middle of the week during normal business hours and think there would be no problems. Now for two days I keep hearing the script they read from, its just backed up but you will eventually receive your emails. Well I stated to the gentleman, I am not some Joe Shome waiting to get an email from someone because they wanted to say HI today or get a joke by email. I am trying to run a business and I depend on my emails to fill my orders BY EMAIL. Plus I am not nieve to think I am the only one in this situation. Now bare in mind I live in Iowa and my accent does not help this situation. He kinda chuckled when I said "Joe Shome". Then went to his script stating I will still get my emails and nothing changes on my end. I just have to be patient. I asked him about my email changing and stated that the old email will still forward. Of course they don't know for how long they are still trying to resolve the back log of emails. Then I stated but you just told me in your last breath NOTHING WAS CHANGING AND I JUST HAVE TO SIT IT OUT AND WAIT FOR THE EMAILS TO CATCH UP. Now he did apologize and went back to his script to read from.

I then made this statement to him: If you were running a landscaping business out of your home and your telephone company told you they would be doing an update, DON'T WORRY ABOUT ANYTHING, then your phone did not to work for a few days and oh by the way you have a new telephone number. I think you would be just a little upset. Well of course the poor man did not know what to say....lots of silence

I then asked him where I could submit a bill for my lose of work and time. More silence.... I explained its okay for a large company to make these changes and effect my business. I am not being compensated in my bill other than to be patient. Why is it when these large corporations or companies make changes and we just have to deal with it but lets now owe them any money or expect them to do things in a timely fashion. Of course more silence...

Now, I know its not his fault and he did not make the decisions to make this change so I did apologize to him.

There is a bright side to all of this, I was still able to get my orders from my website and paypal. Just had to use a different email so all is good. Things could have been much worst so I am thankful and can laugh a little bit about it now and just have to remember the brighter side. Just had to vent.....

To all my wonderful customers I really want to THANK YOU for being patient during this time! Your the best! If there are email that have been lost and you had questions please don't hesitate to email me at oldehomesteadbarn@gmail.com

Happy Hanukkah!!

Happy Holidays and Blessings To All! Vicky

6 comments:

Gollywobbles said...

I feel your frustration. The same thing happened to me....luckily I had more notice...so I created a remote email address just in case, and have stayed with it ever since. It was a nightmare for customers that didn't think ahead. Sure hope you get it straightened out....I was fit to be tied! Take care, Sam J.

NancyD said...

Mornin' Vic! Glad you got your time to vent, LOL, I for one know how upsetting this has been for you and for your busniness! There never is a good time for this to happen, but Christmas?? They really had great timing!
Hope that it is all up and running soon and glad that you have been able to contact everyone!
Have a wonderful day! ~ Nancy

Harvest Your Blessings said...

That's why I've come to love listening and reading to you!! You hit the nail on the head and stated the obvious! I'm LMBO about the whole accent thing. It could only help :) maybe they know that you intend on backing up what you say. Unbelievable that they treat their customers like they are mindless idiots. Anyway... you are so inspiring, very encouraging, and one of the most talented ladies I know! Have the merriest Christmas... yes I say Merry Christmas lol!Lots of hugs for you and your family! Blessings, Dawn

basketsnprims said...

What a mess! I hope they get it straightened out. What would we do without our internet?? Have a wonderful weekend despite the email situation.
hugs,
Pam

The Hip Chicks said...

Yes, I feel your pain!! I had that EXACT conversation with my internet provider (bet we have the same one; I'm in Iowa too!!) Why fix something that wasn't broken? He read his script; and then I asked for a reduction on my bill for the inconvenience...he said it was taken care of. And to add insult in injury; now, I getting lots of un-filtered e-mails. GRRR! Thanks for letting me vent. Merry Christmas!!

WoolenSails said...

You sound like me, I love to argue with people like that, I hate bad service and if I am down for days, I lose and I expect a change in my bill;)

Debbie